FAQ

Are there any glass bottles that are compatible with your carbonator?
In order to have such slim design, which was our goal, PET bottles are the only option. Glass bottles need some kind of protection case, because of the explosion risk. PET bottles won’t shatter into pieces (if it breaks), so with PET there’s no protection case needed which leads to this slim design. Therefor NO glass bottle can be used with our machine.

The bottle is even BPA free!

I have a weak gas flow. How can I solve this?
If you use the machine with really cold water, it can react with the gas and ice at the nozzle might occur. What you can do to get rid of it, is to simply pump the lever up and down a couple of times without fully letting go of it. This will pump the ice away.

There might be a situation of a blocked nozzle. It is pretty easy to fix but needs some instructions from our support team. Pease write drop us a mail at support@aarke.com and we’ll help out.

It’s a good thing to check that the gasket is intact and still in place. Instructions on how to locate it can be found here. If you can see that your gasket is missing, please contact our customer support team at support@aarke.com

What type of cylinders work with the Aarke machine?
The machine is compatible with AGA, Sodastream, Linde, SodaMagic, Vikingsoda and many other standard cylinders, 400-425g / 60l made for sparkling water makers. Please note that Australia and New Zealand has a different standard and the machines sold in these countries will not work with EU/US/Asian cylinders. The Australian / New Zealand machines is compatible with Australian Sodastream and Soda King cylinders.

Sodabär’s cylinders does no longer work with our machine due to their updated design. 

The ’buzz’ sound has stopped. Is there something wrong with the machine?
The lack of buzz sound is not necessarily an indication that something is broken.
Sometimes the sound simply disappears because of heat, cold or different pressure. If you can hear the safety valve opening, and air releasing from under the drip tray grid, the water is carbonated.

I can see some water squirting from the machine. What does that mean?
Always fill the water to the water line of our PET bottle. Otherwise water might end up inside the machine. This is generally nothing bad, but try to keep the water inside the PET bottle.

How can I get a more carbonated/bubblier water?
You can pump the lever unlimited times to achieve a more carbonated water.

 

Are you experiencing any other issues with the machine, or have another question for us? Don’t hesitate to contact us by chat or at support@aarke.com. Our support agents always answers within 24 hours on weekdays.