The machine seem to be leaking / consumes too much gas / has a too weak gas flow. Why?
It can of course be a number of reasons but 99,9% of the cases this is just that the cylinder is not screwed in tightly enough. Try this before anything else. If not screwed in properly it may lead to the cylinder screwing out by itself over time.

The machine works well except the carbonation is weak. Why?
Again, check that the gas cylinder is screw in tightly. Also make sure that you hold down the lever until you hear the buzz.
Check that the gas flow reaches down to the bottom of the water bottle. If it does not, then it might be something blocking the hole in the carbonation nozzle. If so, chat with us or send a mail to support@aarke.com and they will help you fix that.
Secondly make sure the nozzle is screwed in properly into the machine. Grab it with your hand and screw it the same direction you screw the water bottle. Don’t use tools but screw it hard.

There are some forming of ice at the tip of the nozzle when I carbonate really cold water. Why, and what can I do?
This is unfortunately the case for all soda makers and is normal. When this occurrs during carbonation, you can lift up the lever a tiny bit to stop the gas flow (but not all the way up) and then pump back down again. Then the ice will release from the nozzle and go into the water and dissolve in just a few seconds.

What type of cylinders work with the Aarke machine?
The machine is compatible with AGA, Sodastream, Linde, Sodabär, SodaMagic, Vikingsoda and many other standard cylinders, 400-425g / 60l made for sparkling water makers. Please note that Australia and New Zealand has a different standard and the machines sold in these countries will not work with EU/US/Asian cylinders. The Australian / New Zealand machines is compatible with Australian Sodastream and Soda King cylinders.

Why do you ship an an extra rubber gasket with the machine?
In the unlikely event that the rubber gasket gets damaged or falls out, we now ship extra gaskets with every machine. If you have a Carbonator 1 (serial number beginning with 16, 17 or 18), you can follow the instructions here how to replace it. For Carbonator II (serial number beginning with 19), the extra gasket is attached on the machine itself (under the foot) and looks a bit different, instructions here.

There comes no gas when I push down the lever. Why?
This could have a number of reasons. To begin with, please check if your cylinder is empty. And empty cylinder weighs about 800g and a full around 1200g. Is the cylinder screwed in tightly enough? On some cylinder models, the brass pin is located much deeper down than on others and therefore you need to screw these cylinders a bit harder. Screw the cylinder tight, but don’t use violence. If this doesn’t work, please try to unscrew the cylinder and screw it back again tight and try to push the lever down again and see what happens. If nothing of this helps, please chat with us or drop us a mail at support@aarke.com and we will answer as soon as we can or within 24 hours.

The machine suddenly stopped working and it makes a leaking sound when I push down the lever. Why?
In rare cases the black rubber gasket can get stuck on the top of the cylinder and fall out when you change the cylinder. With no cylinder sealing, the gas leaks out instead of going into the water bottle, and this makes a leaking sound when you push down the lever. To check your gasket, please check this instruction. If your gasket is missing, you can put a new one back in. From late 2017 an extra gasket is provided with your machine. If you have an earlier version you can order a new gasket by starting a chat with us or dropping us an email at support@aarke.com. You can put the new gasket into the machine by following these instructions.

Why is water squirting out from the machine and how do I avoid it?
First of all, please make sure you don’t fill water above the filling line. Rather fill a bit below the line if you experience this problem. Just a few millimeter makes a difference. Especially when the cylinder is new it has a big pressure which creates a lot of bubbles inside the water bottle. If you release the lever too quickly just when the water is bubbling high up in the bottle, it could lead to water coming through the valves, resulting in water squirting. So to avoid this, there are two things you can do:

1) Please don’t fill the bottle above the filling line, rather below the line when cylinder is new.

2) Release the lever slowly, especially if the cylinder is new or temperature in the room is high, which makes the pressure high in the cylinder.

My PET bottle is leaking. Why?
Inside the cap of the bottle there should be a rubber sealing. Please check that this sealing is still there. Otherwise, chat with us or contact our support team at support@aarke.com.

Why isn’t the Aarke water bottle made of glass instead of PET?
We agree that glass bottles are nice. But the Aarke Carbonator was designed to be the slimmest most elegant machine possible for the countertop and to allow this slim design PET is the only choice. Glass bottles would require an explosion proof chamber and this would make the machine twice as big and more cumbersome to use. In fact, BPA free PET is a very good material for this application and is not to confuse with single use PET bottles which are a disaster for the environment and our oceans. Our bottle can be used to make thousands of liters of sparkling water in one single bottle and the material is perfectly healthy and leaves no taste in the water, according to several independent test institutes.

Why is the lever making a click sound before gas comes out into the water bottle?
This click is normal and comes from the cylinder and not from the machine. This is because you are using an old Sodastream cylinder. that has a small pin or ball-shaped pin, instead of a bigger plate shaped pin. These cylinders don’t open as smoothly as the ones with a bigger plate. The cylinders with small pins go pretty deep until they release gas, so make sure to screw these cylinders tightly into the machine.

I don’t get good carbonation despite pumping up and down with the lever. Why?
With a lot of competitor machines you build up the pressure in the bottle by pumping a few times until you hear the buzz, and after that you will swing out the bottle to release the gas. Our machine works differently. You should push down the lever and hold it down until you hear the valve go off. Then slowly release the lever and it will automatically release the gas without needing to swing out the bottle. If you pump up and down the lever instead of holding it down, you will release the gas everytime you lift the handle and therefore the pressure will never be able to build up inside the bottle, leading to no bubbles. Please watch the instructional video here if you want to see this in action.

Can I wash the bottle in the dishwasher?
Bottles of any material are never suitable for washing in the dishwasher, since you risk having dishwasher powder left in the bottle after the wash programme or that the water never really reached all way up in the bottle. It is NOT ALLOWED to wash our bottle in the dishwasher so we recommend to use the bottle for water only and to add syrups and flavors afterwards in a separate carafe or directly into the glass. If you use it this way, you don’t have to worry about cleaning the water bottle other than cleaning it under running water with a mild detergent.