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Carbonator Pro Support

FAQ and Troubleshooting

Can the Aarke Glass Bottle Pro be used with Carbonator 3?

No. The glass bottle is designed to be used solely with the Carbonator Pro. The glass bottle is not compatible with Carbonator 3.

The reason is that any product involving the use of gas and pressure systems in combination with glass, requires a chamber covering the glass bottle during the carbonation process. The Carbonator 3 does not have a chamber (since it is not necessary for a sparkling water makers developed for a PET bottle). A glass bottle should never be used in the Carbonator 3!

Can your glass bottle be used with glass bottle carbonators from other brands?

No. The Aarke Glass Bottle Pro is designed for, and can only be used with, the Aarke Carbonator Pro.

Does the Aarke Glass Bottle Pro have an expiration date?

No. As long as the bottle’s structural integrity is intact, and it doesn’t have any cracks or damages, it can be used without regard to any expiration date.

Can the glass bottle be cleaned in the dishwasher?

Yes, you can clean the Aarke Glass Bottle Pro in the dishwasher. It can withstand a temperature of up to, and including, 70° C, so please do not use a dishwasher program with a higher temperature than that.

Is the gas cylinder included with my Carbonator purchase?

At the moment, gas cylinders are not included with the purchase of the Aarke Carbonator.

Which types of gas cylinder work with the Aarke Carbonator?

Our machine is compatible with AGA, Sodastream (except for Sodastream Quick Connect), Linde, SodaMagic, Vikingsoda, and other standard 400-425g/60l cylinders for sparkling water makers.

Please note that standards in Australia and New Zealand are different, and Carbonators sold in these countries are not compatible with EU, US, or Asian cylinders. For these machines, we recommend Australian Sodastream and Soda King cylinders.

Where can I buy or refill a gas cylinder?

400-425g/60L gas cylinders are widely available on Amazon.

Depending on your location, you can also buy and refill these gas cylinders at your local supermarket.

What is the difference between Carbonator 3 and Carbonator Pro?

Carbonator 3 is a sparkling water maker with a PET bottle. The Carbonator Pro is designed and engineered for carbonating water with a glass bottle and is therefore equipped with a protective stainless-steel cover. Compare our Carbonator 3 and Carbonator Pro models here.

Is there a way to increase the level of carbonation in my water?

Yes. Once you have pressed down the cover to encapsulate the glass bottle, you push the top button to carbonate. To add more bubbles, just push the button again – and a third time to increase the level of carbonation even more.

Can I carbonate other liquids than water with the Carbonator Pro?

No. Carbonator Pro is designed for carbonating water only. Carbonating any liquids other than water can damage the machine’s mechanisms. Therefore, please only carbonate pure water – and add flavourings, fruit, or ice in a separate container after the carbonation, e.g., in a carafe or a glass.

Can the Aarke Glass Bottle Pro still be used if it has a scratch?

No. You should never carbonate with a damaged bottle. Before carbonating your water, make sure the bottle is intact and without any scratches or cracks. If you are unsure of the bottle's condition, please reach out to our Support Team and we will help you with this.

Do glass bottles hold carbonation better than plastic bottles?

Yes. Since glass is a more dense and impermeable material than plastic, it has the ability to hold carbonation even better.

Why is there water in the drip tray after carbonating with the Carbonator Pro?

It’s normal and expected that a small amount of water gathers in the drip tray after carbonation. This happens because the machine’s mechanism is designed to release extra water, which might get sucked up with the gas when the handle is released after carbonation.

To minimise the amount of water we would recommend you to:

- Check that you are filling the bottle precisely to the filling line.

- After carbonating the water, push down the release handle halfway to let the valves evacuate the excess gas at a slower rate. Optimally, you allow the “psshhh”-sound to last for 2-3 seconds. Then continue to press the handle all the way down to raise the cover.

Carbonator Pro User Manual

User manual in several different languages:

English, Français, Deutsch, Español, Italiano, Svenska, Norsk, Dansk, Suomalainen, Íslenska, Русский, Polski, Eestlane, Latvietis, Lietuvis, Nederlands, 日本語, 한국어, 中文, عربي

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Tips & Guides

Discover our care guides and tips to ensure your product serves you well for years to come.

Quick Video Guide

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If you did not find the answer to your question above, we are here to support you! To ensure your request is addressed quickly and with the attention it deserves, please contact our Support team:

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