Free Ground Shipping on Orders $49+
Free Ground Shipping on Orders $49+

Payments, Delivery & Returns

FAQ

When will my order be shipped?

Orders should ship within 1-5 business days of being placed.

Please allow 1 business day handling time for all orders placed with our Express Shipping option, and up to 3 business days for delivery.

How long will my order take to arrive?

Depending on your location from our warehouse centers, once an order is shipped, it can take an additional 3-7 business days to be delivered.

Where does Aarke ship to?

In the North America we ship to the United States and Canada from our warehouses in Springfield, MO and Toronto.

At this time, the Toronto warehouse only holds Carbonator machines (no kits, no accessories). Due to the high cost to import kits from USA into Canada, our Canadian customers can only purchase the Carbonator machines available in our Toronto warehouse.

Customers based in the lower 48 states USA are able to purchase all product that are in stock on our US website.

All orders shipped within the lower 48 states receive FREE ground shipping when value is $50+. Orders to Alaska and Hawaii are calculated at checkout based on weight and are ineligble to purchase kits with CO2 cynlinders.

Due to the nature of the C02 cylinders, we cannot ship Kits to PO Boxes. Customers looking to purchase kits must ship to street addresses. Please also note that C02 cylinders are non-refundable and are not eligible for returns.

What kind of shipping do you offer?

Due to the nature of the product, at this time we only offer ground shipping for Kits. Kits cannot be express shipped as they contain the gas canisters that cannot be shipped via air. Expedited shipping is available for US based customers purchasing Carbonators and Accessories within the lower 48 states.

Customers based in the USA will receive their package from Springfield, MO. Customers based in Canada will receive their package from Toronto.

Please note, due to the process of kit building, your box may come opened/unsealed. Our team adds the Gas Cylinders manually.

My tracking doesn't seem to be working.

Once you receive your tracking information, please allow 24-48 hours for shipping information to populate. For more questions on where your package is, we recommend reaching out to the shipper directly with your tracking information as they will have a better understanding of where your package is.

How do I place a return or exchange?

We guarantee your satisfaction 100%. To be eligible for credit, items must be in new and resellable condition please email us at us@aarke.com to submit a return request. Return requests must be made within 30 days of receipt of items.

Once the return request is approved, customers will receive return instructions. Customers are responsible for the cost of return shipping.

Please allow up to 7-14 business days for your refund or exchange to be processed from the date we receive your returned items in our warehouse. You will receive a confirmation by email when your return or exchange is complete.

How long does it take to process a return?

Please allow up to 14 business days for your return to be processed. Once your return is processed and approved, you will receive a refund notification via email.

What do I do if I receive the wrong products?

Should you receive the wrong product, please email us at us@aarke.com with your order number, pictures of your packing slip and the product you received. From there, our team will take care of you so you can receive the correct product.

Can I change or cancel my order?

We kindly ask all customers to double check their shipping information and product information before checking out.

Once an order is placed, we may be unable to change/cancel an order. If you find you have made a mistake with your order, please email us immediately at us@aarke.com with your order number and correct information. From there, our team will see if it is possible to update or cancel your order.

I live in Canada, how can I purchase a kit?

At this time, our Toronto warehouse only holds Carbonator machines (no kits, no accessories).

If you are willing to pay for the duties/taxes upon importing the kit to Canada from USA, please reach out to us@aarke.com so we may make a shipping exception for you.

My discount code isn't working

At this time we cannot apply discounts to Aarke Gas. If you are having other issues with your discount codes please contact us at us@aarke.com for assistance.

General Shipping Information

 

Once your order has been shipped, you will receive a shipment confirmation email from Aarke with a link to track your order. Please also check your Spam folder and contact us if you have not received the order within 6-10 days.

Please note that due to pandemic restrictions and high demand it can take up to 5 business days for orders to be shipped.

 

Shipping Costs and Delivery Times

 

Country Shipping Method Cost of Shipping Return Cost
Sweden DHL (Tracked) 1-2 Days SEK 79 (Free above SEK 500) Free returns
Denmark UPS (Tracked) 2-5 Days DKK 59 (Free above DKK 350) Free returns
Norway UPS (Tracked) 2-5 Days NOK 99 (Free above NOK 500) Free returns
Germany, Austria UPS (Tracked) 2-5 Days EUR 9.90 (Free above EUR 50) Free returns
United Kingdom UPS (Tracked) 2-5 Days GPB 9.90 (Free above GPB 50) Free returns
UK: Guernsey, Isle of Man, Jersey  UPS (Tracked) 2-5 Days GPB 15 (Free above GPB 50) Free returns
Switzerland UPS (Tracked) 2-7 Days EUR 20 Returns: EUR 10
USA UPS (Tracked) 2-7 Days USD 10 (Free above USD 50) Returns: Paid by customer
Canada UPS (Tracked) 2-7 Days CAD 10 (Free above CAD 50) Returns: Paid by customer
Åland Islands, Andorra, Bulgaria, Croatia, Czechia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, San Marino, Slovakia, Slovenia, Spain UPS (Tracked) 2-5 Days EUR 9.90 (Free above EUR 60) Free returns
Iceland UPS (Tracked) 2-5 Days EUR 15 (Free above EUR 60) Free returns
Albania, Belarus, North Macedonia, Ukraine UPS (Tracked) 2-7 Days EUR 20 Returns: EUR 10
Bosnia and Herzegovina, China, Hong Kong, Japan, Portugal, Saudi Arabia, Singapore, South Korea, Taiwan, Turkey, United Arab Emirates

 

UPS (Tracked) 2-7 Days EUR 30 Returns: EUR 15
All Other Countries*  UPS (Tracked) 7-14 Days EUR 40 Returns: EUR 20

 

Please note that delivery times indicated above can be prone to delays due to Customs Control if you are located outside of Europe or during peak seasons such as Black Friday or Christmas.

If you are located in Australia or New Zealand, please note that carbonators sold on aarke.com are not compatible for your region. However, you can shop the compatible model of the Aarke Carbonator for your region at a wide range of local retailers. Visit our store locator for more details.

 

Payment Methods

 

Country Available Payment Methods
Sweden Klarna, Visa, MasterCard, American Express
Denmark Visa, Visa Dankort, MasterCard, American Express, Paypal 
Norway Klarna, Visa, MasterCard 
Germany, Austria Visa, MasterCard, American Express, Paypal 
France Carte Bancaires, Visa, MasterCard, American Express, Paypal 
Ireland Visa, MasterCard, American Express, Paypal 
Netherlands iDeal, Visa, MasterCard, American Express, Paypal 
USA, Canada Visa, MasterCard, American Express, Afterpay, Paypal 
All other countries Visa, MasterCard, American Express, Paypal

 

*Unfortunately we don't ship these countries at this time: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antartica, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belarus, Benin, Bermuda, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin, Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Cook Islands, Côte d'Ivoire, Curaçao, Djibouti, Dominica, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faeroe Islands, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Heard and McDonald Islands, Iran, Iraq, Japan, Kenya, Kiribati, Kosovo, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palau, Palestinian Terrotories, Papua New Guinea, Pitcarin Islands, Réunion, Russia, Rwanda, Saint Pierre and Miquelon, Samoa, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia and South Sandwich Island, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Syria, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos, Tuvalu, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe.